Privacy Policy

1. Introduction

Shyppy (operated by Shoham Logistics Ltd, "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipment tracking platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password when you register.
• Tracking Data: Container numbers, tracking numbers, Bill of Lading references, and shipment details you submit.
• Payment Information: Billing details processed securely by our payment provider. We do not store full card numbers.
• Communications: Messages, feedback, and support requests you send us.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, tracking searches performed, and time spent on the platform.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar technologies for authentication, preferences, and analytics. See Section 6 for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our shipment tracking services
• Process your account registration and authenticate your identity
• Retrieve real-time tracking data from carriers on your behalf
• Send service notifications, alerts, and updates you have requested
• Process payments and manage your subscription
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve platform performance and features
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraud, abuse, and security incidents

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

4.1 Service Providers

Third-party vendors who assist in operating our platform, including cloud hosting providers, payment processors, email services, and analytics tools. These providers are contractually bound to protect your data.

4.2 Carrier APIs

When you submit a tracking number, we query carrier systems (shipping lines, airlines, couriers) using your provided reference. This is necessary to deliver the tracking service.

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Shyppy, our users, or others.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Tracking history is retained for up to 24 months. You may request deletion of your data at any time by contacting us at privacy@shyppy.com.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication and core platform functionality. Cannot be disabled.
• Preference Cookies: Remember your settings such as theme preference (light/dark mode).
• Analytics Cookies: Help us understand how users interact with our platform to improve performance.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impact platform functionality.

7. Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication for staff

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing of your data for marketing purposes.
• Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@shyppy.com. We will respond within 30 days.

9. International Data Transfers

Shyppy is operated from Israel. If you access our services from outside Israel, your data may be transferred to and processed in Israel and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or to exercise your rights:

• Email: privacy@shyppy.com
• Company: Shoham Logistics Ltd
• Website: shyppy.com